FAQ

How do I pay for my products?
- Credit cards including VISA, MASTERCARD & AMERICAN EXPRESS are accepted via our secure payment website.
- PayPal is accepted
- Bank Transfer (funds may take up to 3 days to clear)

When should I expect the delivery of my order?
All orders will be dispatched within 24 hours of receiving cleared funds.
- Express Post in most cases will arrive 1-2 days 
- Standard Post in most cases will arrive 2-4 days
Please note some outer suburbs and remote areas can take a few days extra
Check your order for Tracking number as we use a range of shipping companies:
- Australia Post Express & Regular
- StarTrack Premium
- Fastway Couriers
- Hunter Express e-go 

How long will it take for you to reply to my email?
We endeavour to respond to all your queries within 3 hours of receiving your message. 

What do you do with my personal information that I submit to your site?
We strictly use your personal information for processing orders and to let you know of any upcoming promotions, special offers and events. We promise that we will not sell or give your personal information to any third parties. 

What if I would like to return a product? 
We want everyone to have an excellent shopping experience with us, so in an unlikely event where you are not 100% satisfied with your purchase please let us know within 30 Days and we will work with you to find a suitable solution.